Refund policy

Thank you for shopping with The House of Jarvis Jay. We value your business and want to provide clarity regarding returns and refunds.

All Sales Final
Due to the nature of our fragrance products, all sales are final. We do not accept returns on opened or used items.

Refund Eligibility
Refunds may be considered only under the following circumstances:

- Item arrived damaged during shipping  
- Wrong item was received  
- Order was not delivered due to our error  

Refund Request Window
Any refund request must be submitted within 30 days of purchase. Requests made after 30 days will not be eligible for a refund.

Store Credit
In some cases, store credit may be offered instead of a refund at our discretion.

Order Issues
If you experience any issues with your order, please contact us promptly with your order number and photos (if applicable), so we can review and assist you.

Processing Time
Approved refunds may take 5–10 business days to appear depending on your payment provider.

Thank you for supporting The House of Jarvis Jay.