Shipping policy

Thank you for shopping with The House of Jarvis Jay.

Processing Time

All orders are made to order. Because we do not keep large amounts of inventory pre-made, please allow 3–7 business days for processing before shipment. During sales, holidays, or high order volume, processing times may be longer.

Shipping Time

Once your order has shipped, delivery times depend on the shipping carrier and destination. Estimated shipping times are provided at checkout but are not guaranteed.

Tracking Information

Customers will receive tracking information by email once the order has been shipped.

Delays

We are not responsible for shipping delays caused by carriers, weather, customs, incorrect addresses, or circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for packages sent to incorrect addresses provided at checkout.

Lost or Stolen Packages

Once a package has been marked delivered by the carrier, The House of Jarvis Jay is not responsible for lost or stolen packages. Please contact the carrier directly for assistance.